Privacy
Privacy policy
Last updated: 2026
Who we are
Instant Medal Engrave is a trading style of Capital Web Systems Ltd, registered in England & Wales (No. 17060129). You can contact us at hello@capitalwebsystems.co.uk.
What we collect
When you submit an enquiry through the booking or event-request forms on this site, we collect the information you provide — typically your name, email, organisation (for organisers), and event details. We use this information solely to reply to your enquiry.
On-site engraving
At events, the name and time we engrave onto your medal is used only for that engraving. We do not retain a copy after the engraving is complete.
Legal basis and retention
We process enquiry data on the basis of your consent, and to take steps prior to entering a contract with you where applicable. Enquiry records are retained for as long as necessary to respond and, where relevant, deliver the requested service.
Your rights
You may request access, correction or deletion of your personal information by emailing us. You also have the right to complain to the ICO at ico.org.uk.